> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://remoco.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Checklist before running a Remo event

1.  Microphone and Camera

To get the full networking experience use a computer with a camera and microphone. It's not required but this will create an amazing experience

  
2. Browser Updates  
   
As we use the latest video technology, make sure your browser and OS is updated to the latest version. Please check that you are using a compatible browser and OS that fulfills the versions listed in the table below.

[Click here to check your OS and browser version](https://www.whatismybrowser.com/)

![](https://storage.crisp.chat/users/helpdesk/website/7632e5da59434000/ea087dca-097f-4a68-9130-fd1554_v6kv82.png)

We currently only support Chrome, Safari, or MS Edge browser on your desktop/laptop computer. 

Mobile and tablets are currently not supported for administrators, event organizers and speakers. Mobile and tablets are available for attendees.

  
3. Quick Hardware Test  
  
Test your browser, hardware and internet connection fulfills our requirements on this webcam test page:

[https://tokbox.com/developer/tools/precall/](https://tokbox.com/developer/tools/precall/) 

  
4. Troubleshoot Guides  
  
If your camera or microphone does not work here are some troubleshooting guides to help you resolve common issues:

[My camera and microphone does not work on Windows 10](http://help.remo.co/en/articles/3406576-windows-10-my-camera-or-microphone-is-not-working)

[My camera and microphone does not work on Windows 8](http://help.remo.co/en/articles/3414634-windows-8-my-camera-or-microphone-is-not-working)

[My camera and microphone does not work on MacOSX](http://help.remo.co/en/articles/3537490-macos-my-camera-or-microphone-is-not-working)

  
5. Remo Support 

If your camera or microphone still does not work, go to [live.remo.co](https://live.remo.co/) and left click the bottom left-hand corner on the "Need Help" icon.

![](https://storage.crisp.chat/users/helpdesk/website/9e187e76e94c9000/21491973-3204-4798-88c8-ffd032_qcgu46.png)

5.1 Locate yourself in a quiet place with a non-distracting background.

  
5.2 Watch this youtube video for instructions on [How to use Remo](94804dcd-d6a2-4e71-adc6-f1a5faa16d76)

[![](https://remo-d856fcfa7f02.intercom-attachments-7.com/i/o/174105207/2ec2140182112d8ffc3f245c/IUC7ptdNhNtlin12wpkpmxtBcrku9trxT2r6s25xH79S1hP2ZoTo6zku3jf3nGpiP_hl-a-qp84vFPnBhZ6ZiSehNW4FohNY6v0xz5j0GiKO8OBO5uyUlV8oBtJHS5wvyxdjVyB9)](https://youtu.be/P01JxUBNU2Y)

5.3 Go to the link above to register with your name, email and password.