• Confirm the Mic/Cam settings for your operating system

  Confirm the Mic/Cam settings for your operating system MacOS 10.14 (Mojave) or above In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences. To access these settings, do the following:  ClickPopular

• What are the technical requirements and supported desktop and laptop devices for using Remo Conference?

  To get the full networking experience use a desktop or laptop computer with a webcam and microphone, its not required but you will get the best experience! Must use a compatible browser on your desktop/laptop computer Must have a webcam attached to the computer or laptop Must have sound input and output Supported desktop and laptop devices Here are the minimum hardware requirements to use Remo Windows Desktop i5-8400T @ 1.7GHz 8GB RAM Windows 10 Windows LaptopSome readers

• What desktop operating systems (OS) and browsers are supported?

  Supported operating systems, browsers, and browser versions We are working hard to support more browsers, at the moment we only support the following desktop operating systems and browsers: For MacOS we support the following versions: High Sierra - 10.13 Mojave - 10.14 Catalina - 10.15 Check your browser and operating system Click here to check your OS anSome readers

• My Mac camera or microphone is not working

  Solution 1. Try logging in with another compatible browser, check for the list here. Solution 2. Allow your browser to access your computer's Mic/Cam If resetting the system environment doesn't solve the problems you can try the below items to resolve the issue! MacOS 10.14 (Mojave) or above In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for pSome readers

• My or another user's audio or video will cut out after a few seconds

  If you or another user's audio and/or video cuts out after a few seconds (10s, 20s or 30s) after the call starts, we have seen that firewall settings at the location you or the other user is at does not allow certain audio / video traffic to pass through. If this happens, please read this article about firewall and proxy requirements for using Remo.co.Some readers

• Screen Sharing does not work on MacOS Catalina

  Due to increased security and permissions safeguards with macOS 10.14 Mojave and 10.15 Catalina, you may need to adjust your Security & Privacy settings to enable screen sharing of your desktop and other applications on your computer. Update your system to macOS Catalina Version 10.15.1 or higher. Ensure the latest Google Chrome version is installed Open the System Preferences app: (https://stFew readers

• What are the bandwidth, firewall, proxy and network requirements for using Remo?

  Bandwidth requirements Our video quality dynamically adjusts based on the strength of a user's network connectivity. We recommend a minimum of 8 Mb/s download speed and 8 Mb/s upload speed to maintain a high quality and stable connection. If either download or upload is not above the minimum video and audio quality will suffer. Check your network connectivity below: https://tokbox.com/developer/tools/precall/ Firewall requireFew readers

• How to remove echo when on Remo video/audio call

  Audio Echoes or Audio Feedback are the top challenges remote workers face during meetings or conferences. The following are the possible causes of audio echoes during your Remo call and tips on how to fix them: 1. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up. Fix: Lower the volume of your built-in speakers Use a headset or a headphone with a mic included. We recommend using a USB headset instead of the analog-connectFew readers

• My Android camera and microphone does not work

  Here the instructions to turn on your camera and mic for different versions of Android. Remo only supports Android 7, 8, 9, 10. Here is how to turn on camera and microphone for specific websites on Android 7 (Nougat) and 8 (Oreo) Open the Google Chrome app Tap on the menu icon found in 'Settings'. (https://storage.crisp.chat/users/helpdesk/website/3611fb65c89Few readers

• My iPhone camera and microphone does not work

  The settings to enable iPhone camera and microphone can vary significantly between different iOS versions, Remo supports iOS 12.4+ and 13.0+. Please note that our mobile site is still in beta! 1. Here's how to check the iOS Version of your iPhone Note: The steps below were performed on an iPhone 6s in iOS 8. The screen may look different in earlier or latest versions of iOS, but the steps will be the same. 1.1 Open the Settings menu (https://storage.crisp.chat/users/helpdesk/websFew readers

• I created a custom CNAME domain and my event space shows an error

  If you recently setup a custom CNAME domain you might notice an error (error:session expired) when trying to enter a meeting room.  This is because you are blocking third party cookies in your browser. When you create a custom domain, the cookies of Remo.co become third party.  In Chrome and Firefox you have 2 options on how to solve this, in Safari only the first option is possible. Option 1: Disable 'block third party cookies' Open the settings of your browser and go to 'privacy and sFew readers

• How to Activate the iPhone Debug Console or Web Inspector?

  Before iOS 6, the iPhone's Safari web browser had a built-in Debug Console that developers used to track down web page defects. If you have an iPhone running an early version of iOS, you can access the Debug Console through Settings Safari Developer Debug Console. Whenever Safari on the iPhone detects CSS, HTML, and JavaScript errors, details of each are displayed in the debugger. All the recent versions of iOFew readers

• My Windows 10 camera or microphone is not working

  Windows 10 In Windows 10, you're able to set a default Mic, but there are also system-level Camera permissions on what applications can access your camera. Click on the Microsoft icon. Windows 10 Camera Permissions Click the Microsoft icon and search for Camera Privacy On the page "Camera access for this device is on" click Change right below it If iFew readers

• How to open the Javacscript console to report Remo errors

  Here is a list of shortcuts for each browser: Chrome Windows: Control+Shift+J Mac: Command+Option+J  Microsoft Windows Microsoft Edge: F12 Internete Explorer: F12  MacOS Safari Safari menu Preferences Advanced Show develop menu bar Command+Option+C  Firefox Firefox: Mac Command+Option+K Firefox: Windows Control+Shift+K  Brave Windows:  Control+Shift+J Mac:  Command+Option+J  Opera Mac: Control+Shift+J Windows: Command+Option+J  Once itFew readers

• What mobile devices and mobile browsers are supported on Remo Conference?

  Our mobile web version is still in beta, but we do support the following devices. Check your browser and operating system Click here to check your OS and browser version iOS / iPhone For iOS, Remo Conference supports: iOS 12.4.1 + iOS 13.0 + For iPhone device hardware, Remo Conference supports: iPhone 6s or beFew readers