I created a custom CNAME domain and my event space shows an error
If you recently setup a custom CNAME domain you might notice an error (error:session expired) when trying to enter a meeting room.
This is because you are blocking third party cookies in your browser. When you create a custom domain, the cookies of Remo.co become third party.
In Chrome and Firefox you have 2 options on how to solve this, in Safari only the first option is possible.
Open the settings of your browser and go to 'privacy and security'.
Chrome: Click on 'site-settings' and then on 'cookies and site data'. Now disable the 'block third party cookies'
Safari: Go to Safari Preferences, click on Privacy and make sure the checkbox 'Block all cookies' is not checked
In chrome and Firefox it is possible to add exceptions in blocking third party cookies.
Open the settings of your browser and go to 'privacy and security'.
Chrome: Click on 'site-settings' and then on '[cookies and site data'](chrome://settings/content/cookies).
Now click next to Allow on Add, a box wil open where you can enter a url.
Paste [*.]remo.co and click on Add. If you refresh the meeting room page the error will be gone!
Fill in Remo.co and click on 'Allow'. You will see that https:// and http:// Remo.co is added. Now click on save changes and refresh your meeting room page. The error should be gone!
If this didn't solve the error, contact us on the chat!
This is because you are blocking third party cookies in your browser. When you create a custom domain, the cookies of Remo.co become third party.
In Chrome and Firefox you have 2 options on how to solve this, in Safari only the first option is possible.
Option 1: Disable 'block third party cookies'
Open the settings of your browser and go to 'privacy and security'.
Chrome: Click on 'site-settings' and then on 'cookies and site data'. Now disable the 'block third party cookies'
Safari: Go to Safari Preferences, click on Privacy and make sure the checkbox 'Block all cookies' is not checked
Option 2: Add exceptions to 'block third party cookies'
In chrome and Firefox it is possible to add exceptions in blocking third party cookies.
Open the settings of your browser and go to 'privacy and security'.
Chrome: Click on 'site-settings' and then on '[cookies and site data'](chrome://settings/content/cookies).
Now click next to Allow on Add, a box wil open where you can enter a url.
Paste [*.]remo.co and click on Add. If you refresh the meeting room page the error will be gone!
Fill in Remo.co and click on 'Allow'. You will see that https:// and http:// Remo.co is added. Now click on save changes and refresh your meeting room page. The error should be gone!
If this didn't solve the error, contact us on the chat!
Updated on: 01/05/2020
Thank you!